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Friends and Family Results

Our surgery is taking part in the Friends and Family Test to help us improve out standards of care and treatment, which links in with NHS England’s new system of improvements.

What is it?

The NHS wants to ensure that you have the best possible experience of care. The Friends and Family Test is a way of gathering your feedback about this experience and helping us to drive improvement in NHS services.

When you receive care at our surgery, you will be given the opportunity to give your feedback by answering a simple question about your experience.

The results will provide a way for you to easily compare NHS services so that you know where you and your family can get the possible care.

The information will also give the NHS invaluable information on what patients think of services, which can be used to help make improvements if required.

How does it work?

Within the 48 hours we ask you to visit our website where you will be asked to answer the following questions:

‘How likely are you to recommend our surgery to friends and family if they need similar care or treatment?’

You will be invited to respond to the question by choosing one of six options, ranging from ‘extremely likely’ too ‘extremely unlikely’. It is really important to us that you tell us why you gave your answer, so please answer any follow-up questions.

Your answer will not be traced back to you, and your details will not be passed on to anyone, so please tell us exactly what you think. A member of your family or a friend is welcome to help you give your feedback to the question if you are unable to.

Take part in the Friends and Family Test for our surgery at https://foresthousesurgery.leics-his.co.uk/ or scan in the QR code below.

Friends and Family QR code

Please click on the link below to watch a short video about the Friends and Family test which will open in a new window:

https://app.box.com/s/pzfjtfd1aro09jv3uh2w

Friends and Family Scores

Please click on the links below to see the results of The Friends and Family Test

Friends and Family Test Score - February 2020

Friends and Family Test Score - January 2020

Friends and Family Test Score - December19

Friends and Family Test Score - November 19

Friends and Family Test Score - October 19

Friends and Family Test Score - September 19

Friends and Family Test Score - August 19

Friends and Family Test Score - July 19

Friends and Family Test Score - June 19

Friends and Family Test Score - May 19

Friends and Family Test Score - April 19

Friends and Family Test Score - March 19

 

 

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