Our surgery is based in a Grade II listed building that has been converted and extended to provide an attractive environment from which to offer a high standard of healthcare.
This website has been designed to tell you all about our practice and the professional medical services we offer so please read it carefully. We trust you will find the information within informative and useful in planning the services you require from us.
Not only does this website contain a lot of useful information regarding our practice but also information about other medical conditions and services. Please bookmark our website for future reference.
Please use SystmOnline for prescription ordering, and where possible appointment booking. Otherwise please be patient with our overstretched phone lines. Apologies for the inconvenience and thank you for bearing with us, and thank you for not taking any frustrations you have on our reception staff. It's not their fault and any abuse of our staff will not be tolerated. Please be polite and work with them to help you.
To launch the online portal please 'click' on the picture above.
You can now contact the surgery online to tell us about your non urgent medical problem or ask an admin question.
Using Online Consultations allows us to quickly and safely decide on the best way to help you, your child, or an adult in your care. We will aim to respond to your query within 72 hours during our opening hours
PLEASE DO NOT SUBMIT MEDICAL REQUESTS AS AN ADMIN REQUEST. THEY WILL NOT BE DEALT WITH AND WILL BE RETURNED TO YOU TO RESUBMIT AS A MEDICAL REQUEST. THIS COULD RESULT IN DELAYS IN MEDICAL CARE. IF ADVISED TO CALL THE SURGERY OR ATTEND A+E OR CALL 999/111 WHILST COMPLETING THE QUESTIONNAIRE PLEASE DO NOT IGNORE THIS ADVICE. THIS ONLINE FACILITY IS NOT AN EMERGENCY/URGENT SERVICE.
IF THIS SERVICE IS ABUSED AGAIN WE WILL HAVE TO SWITCH IT OFF AGAIN PERMANENTLY.
PATIENT SAFETY IS PARAMOUNT.
It would be a shame to lose this service which improves patient convenience for more routine medical problems, because of a few people misusing it.
The number of medical requests is currently capped to maintain patient safety. We aim to increase the number of requests available each day over time in a controlled way to ensure this service remains safe to use. The "opening hours" of this service should also hopefully be extended as long as this remains safe.
Dr K Badiani - Male
Dr A Rao - Female
Dr J Watson - Female
Dr J Scott - Male
Dr K Johal-Male
Dr P Panchal - Male
Dr G Pettifer-Male
24 Hour Automated Telephone System
Forest House Surgery has a new telephone system with some new features.
The new telephone system enables patients to make pre-bookable appointments with a Doctor, up to a month in advance, and also check, amend or cancel any other appointments at the surgery. This will give patients greater control over booking appointments.
The line is now open 24 hours a day, 7 days a week, so you no longer have to wait for the surgery to open to book your appointment.
Please note this is for a pre-bookable appointment not for same day appointments. To book a same day appointment please speak to receptionist.
Our patients can now use the internet to:
- Book and cancel appointments with a GP
- Request repeat prescriptions for any medication they are taking regularly
- Look at their coded medical record
For access to this facility please ask at reception for a username and password, Please be aware there is a form to fill in and we will need identification to register you, for example- Passport, Picture Driving Licence, Utility Bill/Bank Statement dated within 3 months (not mobile phone).
We offer reserved car parking spaces for the disabled and wheelchair access to our building. A disabled patients' WC is provided and there is a door chime at the front entrance to alert staff to patients requiring help with entering the building. We also have available wheelchairs to transfer patients from the car park in to the surgery, please ask at reception if you require this service. There is also a hearing loop on our reception for the hard of hearing. We now offer parking facilities for mobility scooters.
Mobility Scooter Parking
Accessible Toilet and Baby Changing Facilities
Within the surgery we offer a baby changing area. We appreciate that you may require to feed your baby and we are a breast feeding friendly practice. If a nursing mother would like additional privacy please ask at reception. Feel free to bring prams and pushchairs in to the surgery.
Self-Testing Blood Pressure (BP) Machine
Within the main reception area we offer the ability for patients to use a self-testing BP machine. No appointment is necessary to use this machine. These results are handed in to reception and we ensure these are inputted to your record and viewed by a GP.
N.B. If you have been asked to make an appointment with the GP or Nurse for a BP check, you must still do so.
This self-testing BP machine was kindly donated by one of our patients Mr Brian Smith.
Self-Testing Blood Pressure Machine in Reception
Self Check In Screens
In our main reception we have two Self Check In screens. This allows you to sign in without the need to queue at the reception area.
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.
Please do not try to contact us via email as we cannot guarantee a response.